Your contract is with Enchanted Adventures Ltd., trading as Enchanted Adventures here in after called EA. You, the client
are subject to the following conditions, and are deemed to have read and understood the paragraphs under the heading
1. Payment and cancellation policy
a) Cruise Charters
To confirm a charter a 15% deposit of the yacht charter is required. This deposit is refundable only if the cancellation is
received 120 days prior to the sailing date. We retain a service fee of US$ 500.
Balance of payment is due 45 days prior to departure.
If one cancels between 120 and 45 days prior to the cruise, the 15% deposit will be forfeited as a cancellation fee. If a
cancellation is received between 45 days and the sailing date, the full cost of the cruise will be charged as a cancellation
fee. If we are able to resell the charter, a full refund will be made after the sailing date less a service fee of US$ 500.
b) Cruises for FIT’s
To confirm your reservation a 20% deposit of the total cruise price is required. In case of cancellation, the 10% of the total
cruise price deposit will be refundable only if the cancellation is received more than 45 days prior to departure date. The
other 10% of the total cruise price will be forfeited as administrative charges.
Balance of payment is due 45 days prior to departure.
If a cancellation is received less than 45 days of cruise date the full price of the cruise will be charged as cancellation
penalty. If we are able to resell the space, a full refund will be made after the sailing date less 10% of the total price of the
cruise which will be forfeited as administrative charges.
c) General Land Services
To confirm your reservation a 20% deposit of the total tour price is required. In case of cancellation, the 10% of the total
tour price deposit will be refundable only if the cancellation is received more than 30 days prior to departure date. The
other 10% of the total tour price will be forfeited as administrative charges.
Balance of payment is due 30 days prior to departure.
If a cancellation is received less than 30 days of departure date the full price of the tour will be charged as cancellation
EA reserves the right to refuse any booking from prospective clients whom EA considers unsuitable for the type of travel
to be undertaken.
3. Alteration or cancellation after commencement of travel.
Any alteration that you request after your tour has commenced, EA will do its best to implement, but we cannot guarantee
that it will be possible.
Patchwork amendments after departure are a recipe for disaster. In the event of such amendments being made, you will
be liable for any cancellation charges that may be levied for the booking of revised arrangements and the arrangements
themselves. As a basic principle, no refund will be paid to clients who do not complete a tour; please see paragraph 6.
4. Cancellations or Alterations by EA
EA reserves the right at anytime to make changes to your trip arrangements (including flights, transport, accommodation,
or services). Such changes are often minor, but if not, we will advise you or your travel agent, before you depart. If we
make a material change, defined as a change before departure involving a significant change of resort or itinerary you
may cancel your booking and obtain a prompt and full refund of all money paid by you to EA; provided that you have
given us written notification of cancellation within 7 days of the date on which we notified you of all alterations.
Enchanted Adventures: Booking Conditions
www.enchantedadventures.ca / email@example.com
557 Meldram Drive, N Saanich, BC, V8L5R7, Canada
A small number of our tours are based on group arrangements, involving a given minimum number of passengers. If this
minimum number is not reached, we reserve the right to cancel the departure and offer an alternative date or trip or a
refund of all moneys paid by you. Such cancellation will not take place less than 30 days before departure, and EA accepts
no liability for compensations beyond this full refund.
Apart from these few group departures, we will not cancel a tour for reasons within our control after you have made final
payment of the balance. We may be obliged to cancel for reasons beyond our control (force majeure). For the purposes
of this contract we define “force majeure” as war or threat of war, insurrection, riots, strikes, civil action, decisions by
governments or governing authority, natural disasters, bad weather, technical or maintenance problems with transport,
changes of schedules or operational decisions of air carriers, or similar circumstances beyond our control. In such
cases EA shall inform agents and clients who have booked directly without delay, and shall offer an alternative tour of
comparable standard, if available, or a prompt refund of all moneys paid. Any such refund shall be sent to agents. EA
accepts no liability for compensation beyond this full refund.
If any of the causes for cancellation or amendments occurs after the tour has commenced, we reserve the right to allow
our guides or associates to alter the planned itinerary and accommodation on your behalf, and where these amendments
are made as a result of force majeure (defined above), no compensation will be paid. Delays in departure and failed
transport connections will sometimes make it impossible for a client to use services contracted and paid for and given
these circumstances, EA shall be under no liability to pay compensation.
The price of a tour may be varied at any time before we have accepted your booking.
After we have confirmed the booking to you, so long as the itinerary does not alter, we will be bound unconditionally
by this price. If we receive clearance of your full payment on or before the 45th day, we guarantee not to surcharge you.
6. Refunds and Compensation
As a basic principle, no refund will be made for any unused hotel accommodation, service or transport. However, where
we ourselves are able to obtain a refund from hotels or principals for services not used, we will endeavour to pass this onto
the client, less reasonable administration charges. EA’s responsibility will not extend beyond this refund (where possible)
and no payments will be made, or compensation given in respect of claims for contingent liability or inconvenience
experienced by clients. No refund can be made on lost, mislaid or destroyed tickets or vouchers,
7. Variation of Conditions of Contract
No employee, servant, agent or associate of EA may vary the above booking conditions without the written consent of
The General Manager of EA.
It is the responsibility of every traveller that he/she is adequately insured against personal accident, medical expenses,
and trip cancellation during his/her trip.
9. Payment methods
Payments can be made directly to our US funds Canadian bank account. We accept wire transfers and bank deposits. For
more details and information please contact us.